Websites not displaying properly? Errors?

Sometimes when one clicks on a website, the page does not display correctly or worse, and error shows up that states that the URL is not correct. This usually happens when web page moves its address.

Your web browser keeps a record of websites to help speed up loading times, but they don't always check for changes to the actual sites.

This blog entry will walk you through the steps to help you clear out your Cache. The Cache is the area in memory that holds onto old web pages. It should be routinely cleaned. And if you do this regularly, you will notice that websites will load faster and more accurately.

There are four main web browsers (programs that access web sites): Chrome, Firefox, Safari, and the older Internet Explorer. Below you will find instructions on how to clear the Cache on each of the browsers.

IMPORTANT NOTE: It is IMPORTANT that readers understand that the information presented below is for INFORMATION PURPOSES ONLY. If you are uncomfortable doing any of the procedures below, then please do NOT do any of them. You are continuing to read AT YOUR OWN RISK. The Quogue Library (nor any of its agents or employees) is not responsible for anything that happens to your computer as a consequence of following the directions below. While normal use states that all will work well after you follow these instructions, we must again state that you proceed at your own risk and if something out of the ordinary happens, then you must seek out the help of a computer professional to assist you.


The quickest and easiest way to clear cache settings in Chrome is to access the "Clear Browser Data" settings directly by typing a shortcut into the address bar.

But first... what is an address bar?

The pic below shows the address bar:

Next... Inside the address bar, you will erase what is there and replace it with the following (TYPE it in EXACTLY):

If you can't read what's in the colored circle,

you will type exactly: chrome://settings/clearBrowserData

Please pay attention to the capitalization, it counts!

Next, this box will pop up:

PLEASE make sure that you UNCHECK the box that says, "Cookies and other site data". If you don't, then any passwords or other info that your browser remembers it will not remember. AND... in the "Time range" box, change the drop down selection so that it reads: ALL TIME

THEN.... click the "CLEAR DATA" button at the bottom right of the box.

After that, just click to close any open boxes and type a new web address into the bar or click on a favorite button and go to any website of your choosing.

Web pages should load faster and correctly.

Next we have information on Firefox.


Firefox is another browser that your computer may be running.

Start Firefox and you will see a menu choice at the top. You want to click the HISTORY choice as shown here:

Once you've clicked history, a menu bar will open. Please click on CLEAR RECENT HISTORY.

Once you've clicked, "CLEAR RECENT HISTORY" a box will pop up like this:

Please make sure at the top where it says: "Time range to clear:" , that you click the drop down and select EVERYTHING.

Then in the check boxes below, uncheck everything as you see it in the picture above so that only "Browsing & Download History" and "Cache" are left checked.

THEN... click the button on the bottom that says, "Clear Now". That's it! Your temporary cache is cleared and you can go to any website you'd like and they will display correctly. NOTE: If you check other boxes above, then more will be cleaned, BUT... you may lose saved passwords, and other info.


The Safari browser comes standard on all Mac computers and is NOT available on Windows based computers.

To clear the Cache, open Safari and click on the word SAFARI in the menu bar as in the picture below:

Then, when you have the menu drop down open, click on CLEAR HISTORY...

After you do that, this window will appear:

In the "Clear" drop down, select ALL HISTORY. Then click the CLEAR HISTORY button.

And visit any websites that you like. They will load correctly and faster, too.


Is anyone still using Internet Explorer?? I hope not because it is so very NOT secure at all!!! If you are still using it, PLEASE consider switching to a more secure and better browser such as Chrome or Firefox (or Safari on Mac).

But... if you are still using it, then open the browser and in the upper right corner, click on the GEAR icon as in the picture below:

In the drop down box that opens, please click on: INTERNET OPTIONS.

Once you do that, this box below will appear:

In this box, please click on the DELETE button near the bottom (as shown by the big orange arrow above).

Once you do that, the following "Delete" box will open:

PLEASE!.... MAKE SURE that the only boxes you have checked are the ones shown above. Anything else left checked may delete your saved passwords and other data. When you are ready, click the "DELETE" button at the bottom.

Then close all boxes and visit the website and you will notice it loading faster and better.

That's it! If you followed the instructions above for your particular browser, you should notice a better web browsing experience and sites should display correctly.

If you have any problems, please seek out a computer repair professional to assist you further.

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